Privacy policy

Privacy Policy

Last Updated: September 19, 2025

This Privacy Policy describes how POOLSIDE, a New York limited liability company located in Suffolk County, New York (“we,” “us,” or “our”), collects, uses, and shares your personal information when you visit, use, or make a purchase from wearepoolside.com (the “Site”), or otherwise interact with us (including through SMS/text message marketing).

By using our Site, you agree to the practices described below.

1. Information We Collect

Device Information:

  • IP address, browser type, time zone, cookies, and browsing behavior (e.g., pages viewed, referring sites).

Order Information:

  • Name, billing address, shipping address, payment details, email, phone number, and any additional details you provide when placing an order.

Marketing & Communication Preferences:

  • Email address, phone number, and opt-in preferences for email or SMS/text communications.

User Content & Feedback:

  • Information you provide when entering contests, completing surveys, or submitting reviews.

2. How We Use Your Information

  • To process and fulfill orders.

  • To provide customer support and respond to inquiries.

  • To send order updates, confirmations, and important account or service information.

  • To send marketing messages (email, SMS, or push notifications) where you have provided consent.

  • To prevent fraud and ensure Site security.

  • To analyze usage and improve our Site, services, and marketing.

  • To comply with applicable laws and regulations.

3. SMS/Text Marketing

If you consent to receive marketing messages via SMS/text:

  • You agree to receive recurring automated promotional and personalized messages (e.g., promotions, cart reminders, product launches).

  • Consent is not a condition of purchase.

  • Message frequency varies. Message and data rates may apply.

  • To opt-out, reply STOP to any SMS message or contact us at hello@wearepoolside.com. After opting out, you may still receive non-marketing messages (such as order updates).

  • For help, reply HELP or contact us using the information in Section 11.

4. Sharing Your Information

We may share your information with:

  • Service providers (payment processors, shipping partners, SMS/email vendors, analytics providers).

  • Affiliates or successor entities in case of merger, acquisition, or business transfer.

  • Legal authorities when required by law.

  • Partners to deliver advertising, subject to your privacy rights.

5. Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you.

  • Request correction or updates.

  • Request deletion of your information.

  • Withdraw consent for marketing communications (email or SMS).

  • Opt out of targeted advertising.

6. GDPR/UK GDPR Rights (EU & UK Residents)

If you are located in the European Union or United Kingdom:

  • You have the right to access, correct, delete, or restrict processing of your personal data.

  • You may request a copy of your data in a portable format.

  • You may object to certain processing activities, including direct marketing.

  • To exercise these rights, contact us at hello@wearepoolside.com.

  • If you believe your rights have been violated, you may lodge a complaint with your local data protection authority.

7. CCPA/CPRA Rights (California Residents)

If you are a California resident:

  • You have the right to request details about the personal information we collect, use, and disclose.

  • You may request that we delete your personal information, subject to legal exceptions.

  • You may request that we not sell or share your personal information for cross-context behavioral advertising.

  • We do not knowingly sell the personal information of minors under 16 years of age.

  • To exercise your rights, contact us at hello@wearepoolside.com. We will not discriminate against you for exercising your privacy rights.

8. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

9. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, provide analytics, and deliver targeted advertising. You can disable cookies in your browser, but some features of our Site may not function properly.

10. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date. Significant changes may also be communicated by email or SMS.

12. Contact Us

POOLSIDE NEW YORK LLC
Attn: Privacy Compliance Officer
1 Arnold Drive, Unit 1
Huntington, NY 11743
Email: hello@wearepoolside.com