Returns: We will happily accept returns within 14 days of when your order was received. Items must be unworn, and must have original tags and packaging. We charge a one-time $10 shipping and restocking fee for returns made within the domestic USA. For international returns, the buyer must pay for shipping back to our warehouse.
Pre-ordered items not eligible for returns. Personalized items and sale items are not eligible for return or exchange, and are considered final sale.
To start your return, please visit our returns processing center and submit a request. Someone will get back to you in 1-3 business days. If your return is approved, we will send you a label to ship your item back to us. Please use the label that we send you to ship your return. Once the return is received back at our warehouse, we will issue you a refund.
PRE-ORDERS: Returns are not offered on pre-ordered items. Pre-orders are considered a reservation and, by reserving your stye of choice, you are making this style unavailable for other customers to purchase. We make each style in limited quantities and our bags sell out quickly. Therefore, we've created this preorder process as a way to ensure our customers are able to reserve the bag that they want. More information on our preorder process can be found here. Please note that preorder bags are eligible for exchange or store credit only.
FINAL SALE: Sale items (including annual holiday sale periods), preorders, and custom bags are final sale and are not eligible for returns.
GIFT RETURNS: To make a gift return, please email us hello@wearepoolside.com and our customer service team will respond to you in 1-2 business days. Gifts are eligible for exchanges or store credit only.
EXCHANGES: Changed your mind? No problem - we're happy to help! All exchanges within the domestic USA are offered free of charge. For international exchanges, the buyer must pay for shipping back to our warehouse as well as shipping the new item as part of the exchange. Please email hello@wearepoolside.com and our customer service team will respond to you in 1-3 business days.