FAQs

We ship globally, and we offer free shipping and returns within the domestic USA.

We offer free shipping and returns on all purchases made in the domestic USA. Returns can be done up to 14 days after receiving your bag, with the exclusion of sale items and custom bags, which are FINAL SALE. 

Step 1: E-Mail hello@wearepoolside.com to request a return label with reason of return. Items can only be returned if they are unworn, and in their original packaging.

Step 2: Place your bag back in the box that you received it in, or in your own packaging and ship the bag back to us with your return label.

Step 3: As soon as we receive the return back, we will refund you in full!

Note: Items must have original tags and must be in original packaging. Items cannot show any sign of wear of use.

hello@wearepoolside.com with subject line \"Please Cancel My Order #\" and include your order number. Someone from our customer service team will help you out."}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}" style="font-size: 10pt; font-family: Arial;">We allow free cancellations within 14 days of purchase. Refunds outside of this window are issued as store credit. 

hello@wearepoolside.com with subject line \"Please Cancel My Order #\" and include your order number. Someone from our customer service team will help you out."}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}" style="font-size: 10pt; font-family: Arial;">To cancel your order, please e-mail hello@wearepoolside.com with subject line "Please Cancel My Order #" and include your order number.  Someone from our customer service team will help you out.

Once we receive your item back to our warehouse and inspect the package, we will refund your order. It normally takes between 3-5 business days for your account to be credited.

Standard delivery time for custom bags is between 4-6 weeks. Please contact us if you have an urgent deadline, or would like to rush your bag order, and we will do our best to acommodate.

Step 1: Place your custom order online
Step 2: Receive order confirmation from POOLSIDE
Step 3: We will hand embroider your bags based on your exact specifications, made to order, and special for you.
Step 4: Your custom bag ships to our warehouse where we inspect it and package it for you
Step 3: Your bag ships to you, and you receive your order shipping confirmation and tracking #

Since custom orders are non refundable, your card is charged at the time of purchase. Since each custom bag is made especially for you, we cannot create it unless it is already paid for in full.

Each bag is made by hand and takes over 2 days to create. Please handle with care. If your bag gets dirty, wet a washcloth with lukewarm water and lightly rub. Since the bag is made of natural materaisl, it is important to dry the bag completely and immediately. A fine washables detergent can also be used.

If your bag gets dirty, wet a washcloth with lukewarm water and lightly rub. Since the bag is made of natural materaisl, it is important to dry the bag completely and immediately. A fine washables detergent can also be used.

While POOLSIDE bags are sturdy, they are also made of natural materials, so we suggest storing them inside of their dust bags in a room temperature location.

We are happy to acommodate gift requests, and can pack your item without a receipt and with a gift note. Please request this by e-mailing us at hello@wearepoolside.com with subject "Gift Packaging Request Order #" and please include your order number. Someone from our customer service will get back to you.

We would love to help with your special day, important event, or corporate gifting. We offer bulk discounts on orders of 6 or more bags. 

Please e-mail us at hello@wearepoolside.com with subject line "Bulk Order Inquiry," and someone from our customer service team will reach out to you. We will work with you to tailor a customized and beautiful experience.

Poolside shows four collections / year -- Resort, Spring/Summer, High Summer and Fall.

We describe it in the following way: A rich, warm amber nuance is embraced by a soft, sensual musk creating a lingering experience that is both memorable and suggestive.

POOLSIDE's founder, Ashleigh Hults, started the brand in 2015 when she opened a multi-brand boutique called "Poolside Collective" in Montauk. The boutique stocked up and coming brands from around the world, all of which were extremely appropriate for vacation and poolside lifestyle. The brand quickly grew with a cult-following of locals and visitors from around the world who would look forward to shopping at Poolside Collective each summer.

The one thing Ashleigh didn't sell in her store was straw beach bags, because she could never find ones that she loved. After years of sourcing work, Ashleigh launched the POOLSIDE collection of handbags in Summer 2016, via her store, her own website and an exclusive global distribution partnership with Moda Operandi.

Ashleigh's store, Poolside Collective, was located next to a 1950's vintage pool at a boutique hotel in Montauk, and her brand was launched within that store. Inspired by the nostalgia and lifestyle that swimming pools represent, Ashleigh feels a strong emotional tie to the brand name, which, similar to her designs, is classic and fun.

Our products are made in Morocco and India. 

Our products are made almost 100% by hand using natural materials and sustainable processes. Different types of straw are woven by hand to create our bags. The bags are finished with differnet types of lining, finishings, leather, shells and more.

We work with an all-female weaver group in India. We have created a fair trade, paying above market prices to ensure the artisans we work with are taken care of. We always look for ways to provide additional benefits for the women we work with.

All of our production managers are women, and we are constantly looking for ways to employ more women in the regions that we work in. Our team in NYC is an all-female team.