FAQs

FAQs

SHIPPING & RETURNS

What is your shipping policy?

What is your return and exchange policy?

How can I cancel my order?

When will my refund come through?

CUSTOMIZATION

How long does it take for a bag to be customized?

What is the process for customization?

Why does my card get charged up front?

PRODUCT CARE

How should I care for my POOLSIDE bag?

How can I clean my POOLSIDE bag?

What is the best way to ensure longevity of my POOLSIDE bag?

GIFTING

How can I request gift wrapping and a note card for a gift purchase?

What is your policy about bulk orders and event gifting?

PRODUCT OFFERINGS

How many collections do you have each year?

What does your perfume smell like?

ABOUT POOLSIDE

Where and when were you founded?

How did you come up with the brand name 'POOLSIDE?'

ARTISANS

Where are your products made?

What materials do you use?

How are you supporting female artisans?