Shipping, Returns & Exchanges
We offer free shipping within the domestic USA, and we offer discounted flat rate shipping globally.
INTERNATIONAL SHIPPING: International customers are responsible for paying all duties and taxation on goods. The POOLSIDE website does not calculate duties and taxation for individual countries. If your item arrives in your country and you refuse to pay the duties and taxes to receive your product, your product will be abandoned and you will not receive your money back.
DOMESTIC RETURNS: We will happily accept returns within 14 days of when your order was received. Items must be unworn, and must have original tags and packaging. We charge a one-time $10 shipping and restocking fee for returns.
INTERNATIONAL RETURNS: For international returns, the buyer is responsible for all costs associated with shipping their return back to POOLSIDE. We charge a one-time $10 shipping and restocking fee for returns.
PREORDERS: Preorders are not eligible for returns or refunds of any kind. Preorders are considered a reservation and, by reserving your stye of choice, you are making this style unavailable for other customers at the time of purchase. We make each style in limited quantities and our bags sell out quickly. Therefore, we've created this preorder process as a way to ensure our customers are able to reserve the bag that they want. More information on our preorder process can be found here. Please note that preorder bags are eligible for exchange or store credit only.
FINAL SALE: Sale items, preorders, and custom bags are final sale and are not eligible for returns. Beauty products, including our perfume and body oil are final sale and are not eligible for returns.
GIFT RETURNS: To make a gift return, please email us firstname.lastname@example.org and our customer service team will respond to you in 1-2 business days. Gifts are eligible for exchanges or store credit only.
EXCHANGES: Changed your mind? We offer complimentary exchanges for a new bag of your choice. Please email email@example.com and our customer service team will respond to you in 1-2 business days.
To start your return, please visit our returns processing center and submit a request. Someone will get back to you in 1-2 business days. Please use the label that we send you to ship your return. Once the return is received back at our warehouse, we will issue you a refund.