Free Shipping, Returns & Exchanges

We offer free shipping and returns on all purchases made in the domestic USA. Returns can be done up to 14 days after receiving your bag, with the exclusion of sale items and custom bags, which are FINAL SALE.

Step 1: E-Mail hello@wearepoolside.com to request a return label with reason of return. Items can only be returned if they are unworn, and in their original packaging.

Step 2: Place your bag back in the box that you received it in, or in your own packaging and ship the bag back to us with your return label.

Step 3: As soon as we receive the return back, we will refund you in full!

Note: Items must have original tags and must be in original packaging. Items cannot show any sign of wear of use.

If you would like to return an order form outside of the USA, please see below:

Step 1: E-Mail hello@wearepoolside.com to request a return with reason of return. Items can only be returned if they are unworn, and in their original packaging.

Step 2: Place your bag back in the box that you received it in, or in your own packaging and ship the bag back to us with your return label. Customer is responsible for paying for international shipping.

Step 3: As soon as we receive the return back, we will refund you in full!

Note: Items must have original tags and must be in original packaging. Items cannot show any sign of wear of use.