Please find our shipping, return, & exchange policy here.

Our standard shipping option for USA orders is UPS ground. Most orders ship same-day, and arrive within 2-3 days of when you placed your order. Please contact us for expedited shipping. Please find our shipping, return, & exchange policy here.

We ship internationally to many countries. Duties, and taxes will be included in your purchase price, and everything will appear in your local currency prior to placing your order. Please find our shipping, return, & exchange policy here.

Yes, we offer full and partial refunds. Please find our Shipping, Returns, and Exchanges policy here.

In the case when the product and packaging are unopened and undamaged, you are eligible for a refund. All returns are subject to a 4% fee to help cover shipping and restocking fees. Exchanges are not subject to any fees.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

We embroider most of our products by hand in New York. These items take about 2 weeks to ship. However, some of our products require a certain level of embroidery expertise, and those are customized overseas.

Please reference the product detail page for lead time on each custom product. On each page, you will see a message that tells you exactly how long it takes to customize and ship your personalized item. If you have any questions, please email us: hello@wearepoolside.com.

Yes, we offer a bulk discount when you order 6 bags or more. Please email hello@wearepoolside.com so that our concierge can help you with your special request.

We LOVE to create custom products for your special event. We have created baskets for all types of gatherings - birthdays, holidays, weddings, charity events, brand events, brand trips, and more! For large events, we are happy to accommodate special requests, such as specifics fonts, colors, logos, and more. Please email hello@wearepoolside.com for inquiries and we will connect you with our VIP team who will work with you to bring your ideas to life!

Straw handbags are fragile by nature -- they are made of natural materials and many of our bags include embroidery, embellishment, and special detailing.

That being said, we want you to have our bags for a very long time. If you take good care of them, you can have them for life!

While we can't guarantee all products for life, we will always do our best to repair a loved/worn product if it is within our capabilities.

Store in a clean, dry location within a Poolside dust bag.

For bags made of straw and other natural materials, we recommend spot cleaning with luke warm water and a gentle soap or detergent. For bags made of fabric, you can use a gentle stain remover.

If your bag gets wet, always allow it to dry thoroughly before using it again.

We want you to have our bags for a very long time. If you take good care of them, you can have them for life!

We will always do our best to repair a loved/worn product if it is within our capabilities. Please email hello@wearepoolside.com to share information with us and to inquire about a repair.

Poolside is known for certain iconic styles, which are normally in stock year-round. We also offer seasonal products such as The Teddy Tote, which is restocked annually in the fall. In addition, we launch 3 new collections each year. Each collection is made in small quantities and is limited edition. These items often sell out quickly. We try to have zero product waste within our business, so we always encourage customers to purchase the bags they love as soon as they launch because they may never come back in stock! Your Poolside bags are also collectors items for your closet.

Each collection is made in small quantities and is limited edition. These items often sell out quickly. If you love a bag and it seems to always be out of stock, we suggest adding your name to the "notify me" email list, so that you will be alerted when the bag you love is back in stock. If you have any questions, please email: hello@wearepoolside.com.

POOLSIDE's founder, Ashleigh Stone, started the brand in 2015 when she opened a multi-brand boutique called "Poolside Collective" in Montauk. The boutique stocked up-and-coming resortwear and accessories brands from around the world. The store quickly grew with a cult-following of celebrities, locals and visitors from around the world, who would look forward to shopping at Poolside Collective each summer.

The one thing Ashleigh didn't sell in her store was straw beach bags, because she could never find ones that she loved. Ashleigh launched the POOLSIDE collection of handbags in Summer 2016, via her store, her own website and an exclusive global distribution partnership with Moda Operandi.

POOLSIDE's founder, Ashleigh Stone, owned a store in Montauk called 'Poolside Collective.' It was located right next to a pool (poolside) at a boutique hotel in Montauk. The POOLSIDE brand launched within that store. Inspired by the nostalgia and lifestyle that swimming pools represent, Ashleigh hopes to create a brand that is classic, fun, and inspiring.

We currently produce our bags in The Philippines, India, Spain, and Morocco. We proudly work with over 300 female artisans, helping to create new opportunities in communities where the women are often the bread winners for their families. Since launch, we have worked with local groups to create a fair trade as well as jobs, training programs, schools, and cooperatives for the female artisans we work with. Our beauty products are made in New York.

Our straw bags are made by hand, using natural materials and sustainable processes. Different types of straw are woven to create our bags. The bags are then finished by hand with lining, trim, leather, embroidery, and more at our ateliers around the world.

Yes, we offer gift wrapping at no additional charge. Please request this in the "notes" section at checkout.

Yes, we are happy to send a note on your behalf at no additional charge. Please request this in the "notes" section at checkout.

Gifts are valid for a store credit or exchange only. Proof of purchase from our website is required. Please find our shipping, return, & exchange policy here.